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ESSENTIAL SERVICE BULLETIN 17/11/06:
BE AWARE OF FRAUDULENT E-MAILS
 

Dear Freeola Customer,

We have recently been made aware that some Freeola customers have received fraudulent or deceptive spam e-mails. Please take great care with any e-mail you receive, it is quite easy to alter the appearance and fake the sender's address. This means that users could be fooled into thinking that a malicious email was actually sent by a trusted source. This problem is becoming increasingly widespread and many organisations (like banks, internet service providers, online shops and auction sites) are regularly spoofed in this manner.

Some malicious e-mails may include a prompt to open an attachment (files that could be harmful to your PC). Others may be 'phishing' attempts designed to fraudulently acquire sensitive information (such as user names, passwords and even credit card details) by masquerading as a trustworthy person or business. If you are in any doubt about trusting a link in an e-mail, simply type the URL of the company website into your browser, that way you can be sure you are not being misdirected.

Rest assured that Freeola will not ask for your user name, password, or any other piece of sensitive information by e-mail. Any changes to your account or services can be made via your MyFreeola account on our secure web site (log in at http://freeola.com/myfreeola/).

We will never send you an e-mail with an attachment unless you specifically request one (e.g. an EmergencyInternet.com dial-up instant set-up attachment).

If you wish to report example of spam, or a phishing attempt, you can forward the e-mails to abuse@freeola.com. All forwarded examples will be investigated, although we regret that we cannot reply to each case individually.

Tips on avoiding malicious e-mails:

» It's quite easy to alter the appearance of the sender's e-mail address, so be aware that the sender might not be who they say they are.

» Simple tactics in fraudulent e-mails allow links to direct you away from the site you are expecting to visit. So even if it looks genuine, if you are not 100% sure about the link, type the URL into the address field of your browser instead of clicking on it.

» Check that the secure pages you visit actually have a valid security certificate (click the padlock icon on your browser) before handing over sensitive information.

» Never open attachments on e-mails unless you have requested them from a trusted source.

Kind regards,

The Freeola Team.
http://freeola.com

This essential service update e-mail has been sent to you as you are currently a Freeola customer. Please do not reply to this e-mail as it has been sent from an automated system. If you wish to contact the Freeola Customer Support Centre, please call 0871 210 9977 or use our online support system (available at http://freeola.com/support/request/).